Global Services Framework

Our expertise in business and reference architecture helps you identify opportunities and develop a roadmap for success.

Our Global Services Framework organizes and manages the delivery process, solutions and services into a comprehensive deliverable. It helps clearly define the scope of each phase of an engagement and includes reporting for measuring results to help clarify your Return on Investment (ROI).

Zivaro Global Services Framework in action


Our Enterprise Consulting team strategizes with you to align your corporate or division goals with your technology needs. It’s a critical discovery phase that helps match your expectations with your requirements. Our goal is to create the foundation, which reduces your risk and allows you to focus on your business. In this phase we offer:

  • Strategic planning
  • Design and architecture
  • Roadmaps
  • Application modeling
  • Business value justification
  • Success criteria definition


In this phase we create a playbook, which identifies technology at a detailed level. We assess various pieces of your infrastructure and processes for stability, redundancy, readiness, security and resiliency. Major service elements include:

  • Readiness assessments
  • Vulnerability and risk assessments
  • Performance assessments
  • Cloud readiness
  • Infrastructure audits
  • Detailed engineering design
  • Technology integration plans


Our clean, error-free deployments  are a result of quality planning and pre-identification of all risks and potential problems. We base our project execution on thoughtful resource planning and superior project management. We consider all time and resource management and the impacts they may have during deployment. We provide:

  • Implementations
  • Migrations
  • Consolidations
  • Final system documentation


We provide cost-effective, ongoing support for our deployments through our Managed Services. Our philosophy is “follow up and review often,” which helps identify opportunities to further leverage our client’s investments.

  • Break-fix contracts
  • ROI assessments
  • Risk mediation
  • GlobalSure™ Managed Services
  • Break-fix contracts
  • Risk mediation