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Zivaro helps retail businesses stay competitive in an increasingly disruptive landscape.
No industry is changing faster or facing more competition than retail. And no retailer is immune to disruption; even the most well-known retailers have gone under or been forced to close a significant number of brick and mortar storefronts.
Still, many large retailers have managed to endure and grow their businesses through new channels and partnerships. But every retailer is facing the same or similar challenges. Why do some grow while others fade away?
There are five primary challenges facing retailers today:
- Improving the customer experience and driving loyalty
- Adapting to constantly changing customer expectations
- Improving internal and external communication
- Attracting, engaging, and retaining team members
- Counteracting the effects of digital disruption
Zivaro has a complete understanding of the challenges facing retail businesses through our work with retailers, etailers, quick-service restaurants (QSRs), and similar companies.
We’ve provided positive outcomes to some of the largest global brands across varying technologies, including Unified Communications (UC), Big Data Analytics, call center optimization, security, compliance, and audit reporting.
Zivaro can help every retailer understand how to improve their processes and become more efficient.
The benefits to retailers who work with Zivaro:
Our most successful retail clients are those who understand the importance of technological innovation and aren’t fearful of a disturbance to traditional operations.
Retailers who embrace and integrate call centers and eCommerce with cloud, analytics, and automation realize the highest ROI.
Zivaro deployed an analytics solution for a Fortune 500 retailer to improve its infrastructure and eCommerce capabilities. Today the client can visualize commerce attainment per channel and have clear visibility into IT operations and cross-channel success. They can also now provide a better customer experience across their 2500+ retail locations globally.