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Our dedication to quality.
The International Standardization Organization (ISO) provides requirements, specifications and guidelines that are used consistently to ensure materials, products, processes and services are fit for their purpose. We proudly hold an ISO 9001:2015 quality certification, which reflects our tireless commitment to continual process improvement.
Zivaro’s Executive Team’s commitment to meeting requirements, satisfying customers, and improving the QMS, its processes and resulting services are reflected in the following quality policy: By increasing customer satisfaction ratings and reducing Return Material Authorizations (RMAs), Zivaro seeks to ensure that we comply with customer requirements and continually improve our effectiveness.
We participate in a continuing certification process. This certification process encompasses an annual internal and external audit of our quality management system (QMS) by an accredited ISO Registrar. Our process includes quarterly management reviews, as well as customer satisfaction survey reviews. During management reviews, we ensure the continuing suitability, adequacy and effectiveness of the ISO 9001:2015 QMS requirements. These reviews include the assessment of opportunities for improvement. They also set new policies and objectives as appropriate. During customer survey reviews, management identifies actions to correct any problems or potential problems resulting from survey scores and feedback.
| ZIVARO’S QMS COMPONENTS | VALUE TO OUR CUSTOMERS |
|---|---|
| Quarterly management reviews | Maintains focus and attention to continual improvement of products, services and resources |
| Customer satisfaction surveys | Offers direct customer feedback about Zivaro’s products and services and enhances customer communication |
| Nonconformity and Corrective Actions | Ensures the resolution of customer issues or internal issues that impact experience and satisfaction |
| Established procedures and processes | Consistently provides quality products and services through validated and documented procedures and processes |
| Resource management | Ensures Zivaro employees are trained and certified in their respective areas, and vendors and component suppliers are qualified to ensure customer satisfaction |
ISO (International Organization for Standardization) is the world’s largest developer and publisher of International Standards.
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