Return Policy

All Sales are final. Shipments are C.O.D. unless an open credit account has been approved and terms established. We accept all forms of credit cards. All pricing subject to change without notice.

Shipping:

Zivaro understands the importance of quick delivery for today’s IT landscape and provides maximum delivery flexibility. Zivaro utilizes very large inventories from several vendor-partners, ensuring customers’ uninterrupted supply and quick reaction to unanticipated requirements. GTRI charges competitive shipping rates and uses Federal Express, Airborne Express and UPS as its primary shipping partners. Freight charges are prepaid and add (to invoice) unless different terms are agreed upon prior to receipt and acceptance of purchase orders.

Warranties:

Zivaro passes on all manufacturer warranties to end-user. Zivaro is available to assist with any warranty issues with specific manufacturers. Warranty starts from the invoice date from distributor or manufacturer to Zivaro. Zivaro offers no additional warranty to manufacturers’ warranty policies.

Returns:

All sales are final. All return requests are contingent upon Zivaro and/or manufacturer & distributor approval. Returns are subject to restock fees based on condition of product, timeframe and reason for return. Return requests must be made within 30 days of Zivaro invoice date. Products must be unopened and in new condition to expedite return process. Opened and or used products are generally not eligible for return. If a return request involves opened or used product, return authorization is subject to restock fee if approved. It is very important to save all original packaging, as any returns must be returned packaged as close to new as possible with all original miscellaneous items such as cables, manuals and padding. Should it be necessary for any reason to return a product, please contact your sales representative to initiate approval process for a Return Merchandise Authorization (RMA) Number and shipping instructions. Please do not write on outside of any packaging for returns; this will nullify the return approval. All return information must be on shipping the return-shipping label (return address, RMA#, etc.) All return shipments must be made within 20 days of issued RMA number. Claims for shortages or incorrect merchandise shipped must be made within 15 days of shipment.

PROCEDURES TO RETURN PRODUCT ONCE RMA IS ISSUED

  1. Products must be shipped to us freight prepaid.
  2. Product must be identified with our assigned RMA number and/or the manufacturer’s assigned RMA number and label.
  3. Returned product is limited to the product listed on the RMA.
  4. We must receive product within 30 days of RMA issuance.
  5. Your account will receive a credit which will be applied to the original invoice

The following are general guidelines for the three types of product returns:

RMA POLICY FOR GENERAL RETURN OR STOCK ROTATION

  1. RMA must be obtained within 30 days from the date of invoice.
  2. Product must be currently stocked, unopened and unused.
  3. Integrated, special order, discontinued, EOL and old product cannot be returned.

RMA POLICY DEFECTIVE OR DOA PRODUCT

  1. Call Customer Service for a Technical Support contact to review the product symptoms.
  2. RMA must be obtained within 30 days from the invoice date

RMA POLICY FOR FREIGHT DAMAGED RETURNS

  1. In order to have return privileges for freight-damaged product, freight insurance for the product must have been purchased through Access Distribution.
  2. Report all product damaged in transit to the shipper within 10 days.
  3. Request a RMA within 10 days of receipt of the damaged product.
  4. Customer Support files the claim, the customer should not file the claim.
  5. Replacement product will be shipped to you as necessary.

Refusals

  1. Refusals may be assessed a 15% restocking fee plus the difference between current market cost and the cost of invoice date, in addition to all freight and insurance charges.

For questions regarding returns, please contact us at:

Toll Free: 1.877.603.1984
Local: 303.455.8800

Or send us an email at.
sales@zivaro.com