Avaya Declares Bankruptcy; Shrewd Business Move or Nortel 2.0?

As almost everyone across the IT community has seen, Avaya has filed for Chapter 11 bankruptcy. The move was apparently to protect the company from creditors and the challenge of covering a 900 million dollar payment structure before showing a profit to the bottom line. For those of us who have been around the industry […]

Combining the Best of Both Worlds – Cisco Spark Hybrid

Most enterprises that have invested heavily in their on-premises Cisco Collaboration environment have a difficult time justifying making the shift to cloud collaboration platforms such as Cisco Spark. However, with recent updates to the Spark platform, as well as enhancements in Cisco Unified Communications Manager (CUCM) and Cisco Expressway, enterprises no longer have to choose […]

Collaboration Solutions: Meet Cisco Meeting Server

In this fast-paced business environment people sometimes struggle to find a “place” to meet, to collaborate, to get together and work out the details. In the “real” world we have conference rooms and huddle rooms, break rooms and lobbies. But in the virtualized world finding a suitable meeting place becomes harder to accomplish. Vendors such […]

Migrating to SIP Trunking: Is It Worth the Move?

There has been a great deal of buzz over the past few years surrounding Session Initiation Protocol (SIP) trunking for connection to the Public Switched Telephone Network (PSTN). Many companies have pondered moving away from the traditional time-division multiplexing (TDM) links (i.e., Basic Rate Interface/BRI, Primary Rate Interface/PRI and Plain Old Telephone Service/POTS) and going […]

Building Your First Tropo Application

In a previous post I discussed ways Cisco and Tropo can enhance customer service interactions. In this post I’ll take you through the steps to build a simple inbound call application that could be used as a customer feedback hotline. This application:

Enhance Customer Interaction Experiences with Cisco and Tropo

One of the fastest growing trends in the Unified Communications and Collaboration (UC&C) space is application customization. Organizations no longer need to search for a collaboration product that meets all of their requirements right out of the box. Instead, they can now leverage a partner or their own DevOps team to create custom collaboration applications […]

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