CONTRACT PURCHASE AGREEMENT: NTESS JUST-IN-TIME (JIT) SUBCONTRACT 2320902

Delivering Innovation, Products and Services to Sandia National Laboratories, operated for the United States Department of Energy by National Technology and Engineering Solutions of Sandia, LLC (NTESS)

As an SCMC contract awardee, we’re prepared to deliver deeply discounted Cisco products and services to the DOE, National Nuclear Security Administration, and Environmental Management.

We’re offering tools to enhance and modernize the resources and technologies you need to carry out varied and unique missions securely.

Technology and Services to Accelerate Your Organizational Objectives

Zivaro’s highly certified team provides project, managed, and strategic consulting services to impact your mission, vision, and objectives. Key areas of the DOE IT strategic plan include:

Developing capacity to use emerging Cloud-based (SaaS) technologies to enhance the performance of information and IT services (Full-Stack Observability)
Adopting new innovative & pro-active cybersecurity technologies that support IT modernization and enable increased visibility and access to DOE cybersecurity posture (Zero-Trust, Secure Access Service Edge (SASE), and more)
Establish a best-in-class Enterprise Risk Management for cybersecurity to measure and manage risk (Zero-Trust, SASE, and more)
Achieve economy-of-scale cost reductions inter-departmentally and intra-departmentally resulting in incremental funding for other critical projects (SCMC contract vehicle)

What Zivaro Brings to the Contract

Zivaro has directly supported the Department of Energy and National Nuclear Security Administration for over 15 years. The DOE and NNSA can leverage our highly qualified administrative and technical teams for on-site, dedicated engineering support.

Zivaro’s engineering talent brings over 110 Cisco product certifications, Experience working in Highly Classified environments, and expert support.

In addition, Zivaro has been a Cisco Gold Partner for over 15 years and holds dual Master Specializations in Networking and Collaboration.

Our Other Relevant Cisco Verified Specializations

Customer Experience Specialization
Cisco Hyperflex Specialization
Advanced Security Architecture Specialization
Advanced Collaboration Architecture Specialization
Advanced Data Center Architecture Specialization
Advanced Enterprise Networks Architecture Specialization
Cisco Webex Calling with Calling Plan
Cisco Unified Contact Center Express Specialization
Cisco Webex Contact Center Specialization
Collaboration SaaS Specialization

Experience You Can Trust

Our teams understand the challenges and nuances unique to federal IT. And we know the procurement requirements you must adhere to maintain compliance.

You’ll be assigned a Customer Service Coordinator to deliver:

A highly experienced, dedicated team versed in the contractual requirements of the SCMC agreement
An exceptional, efficient, and friendly customer service team knowledgeable in standard tools and processes used by the DOE
Dedicated personnel to manage quotes and requests from site buyers and more

We’ve cultivated long-term relationships with industry-leading technology manufacturers (like Cisco) and Systems Integrators (SIs) to support the government’s IT modernization initiatives, factoring in emerging technologies to support the government’s needs into the future. And we’ll never compromise compliance or security.

Through the Cisco Customer Experience (CX) program, we’ll ensure your agency meets its desired outcomes faster. Click here to learn more.

Our Federal Capabilities

We’ve helped public and private sector organizations stay competitive and mission-focused for nearly 25 years through our capabilities in:

Network infrastructure

Modernize your infrastructure to meet today's demands and prepare for the future.

Big data analytics

We turn your data into actionable insights.

Unified communications and collaboration

Our collaborative solutions enhance your team's speed and innovation.

Network security

Stay ahead of threats with our secure, robust network solutions.

Cloud services

Tailored cloud services to meet your institution's unique needs.

Data center

Simplify IT operations, reduce your data center footprint, and optimize on-premise workloads.

Systems integration

Seamlessly connect technology frameworks to enhance operational efficiency and dependability in full compliance with federal standards.

Software development

Develop bespoke software solutions that meet stringent government security, efficiency, and scalability requirements.

Value-Added Support

Our teams think beyond the contract to provide additional valuable support to your agency. We’re also here to give you surge support when it’s needed, regardless of geographic location. We’ll ensure the success of your IT initiatives today and into the future through our value-added support services, including:

Helpdesk and Technical Support

Our Technical Assistance Helpdesk gives you 24/7/365 access to Zivaro’s Cisco Certified staff for status inquiries, technical support requests, product returns or replacements, and more.

Warranty Management

It’s our policy to pass manufacturer warranties to you as the end-user. Additionally, we’ll help manage warranty issues and requests on your behalf so you can stay mission-focused.

Lifecycle Management

We offer a holistic solution allowing the SCMC to manage the entire infrastructure lifecycle with near real-time speed and visibility through a simple, easy-to-use platform.

Lifecycle Engineering

Our highly experienced technical engineers are here to support you with lifecycle planning services for both hardware and software, so you don’t have to waste time with renewals or upgrades down the road.

Technical and Account Resources

As a proven Cisco Gold Partner, pre-sales technical support and Lifecycle Management are two of our most significant strengths. We’re built to provide a high-touch experience for pre-sales engineering, post-sales technical support, operations support, device monitoring, maintenance, account management, strategy, and more.

Best-In-Class Customer Service

Customer Service is everything to us. That’s why we’ve invested heavily in our outstanding customer service teams. With Zivaro, you can trust that we’ll do everything in our power to help you realize value quickly so you can maximize the success of your technology investments.