At GTRI, Customer Service is the STAR of the Show

GTRI proudly holds an ISO 9001:2008 quality certification. What does this mean to our customers? By following the standards laid […]

By zivaro|March 10, 2014|0 Comments

GTRI proudly holds an ISO 9001:2008 quality certification. What does this mean to our customers? By following the standards laid out by the International Standardization Organization (ISO) for a Quality Management System (QMS), we demonstrate our commitment to continual process improvement, and to exceeding our customers’ requirements and expectations.

In order to maintain our certification and improve our QMS, GTRI participates in a continuing certification process. This process includes an annual internal audit of our QMS, as well as an annual external audit by an accredited ISO Registrar. To make sure we stay on track during the year, we conduct quarterly management reviews as well as quarterly customer satisfaction survey reviews.

But it doesn’t stop there. We make sure that this passion for quality is demonstrated in everything we do and involves everyone at GTRI. One way we help employees keep quality in mind is by reminding them that customer service is the STAR of the show!

customer service star

We know that Speed is essential to our customers for many reasons, not the least because they are busy. We understand this urgency and we strive to act accordingly by acknowledging requests quickly and, if an immediate resolution isn’t possible, making customer requests our top priority.

Another key to our customers’ and prospects’ satisfaction is Thoroughness. For example, if you request a quote from us, we will examine the specific terms, conditions, and requirements of your request to ensure everything you need is included in our response.

We also pride ourselves on Accuracy, providing precise solutions to solve our customers’ problems and meet their needs. Our research delivers the best possible pricing, accurately reflected in your quote.

Finally, our Responsiveness is paramount to maintaining seamless communication between our customers and our employees so we can work as a team. Communication is a two-way street, and we make sure to provide consistent status updates throughout every project.

Maintaining these high levels of quality is fundamental to the way GTRI conducts business, and to our customers’ success. If you have any feedback to share, you don’t have to wait for a survey. Contact us anytime!

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