Patient-First Technology: Reimagining the Patient Experience with Digital Solutions

Community hospitals play a vital role in the communities where they operate. Federally Qualified Health Centers (FQHCs) served more than […]

By zivaro|January 15, 2024|0 Comments

Community hospitals play a vital role in the communities where they operate. Federally Qualified Health Centers (FQHCs) served more than 31.5 million patients in 2022, and experts project that number will continue its upward trajectory throughout the next decade.

Yet as demand for quality healthcare skyrockets, community hospitals face challenges such as limited resources, smaller staffs, and outdated technology that fails to meet the needs and expectations of today’s patients. Leading healthcare organizations are meeting these challenges head-on with cloud-based clinical systems that empower hospitals to enhance the patient experience — without driving up the cost of care.

Maintaining patient trust with reduced downtime

Legacy clinical systems, notorious for their unreliability, pose a significant threat to patient care. Downtime can make medical records and test results inaccessible, jeopardizing patient safety and eroding trust in healthcare providers.

By migrating clinical systems to the AWS Cloud, hospitals can benefit from AWS’s guaranteed 99.999% uptime, translating to less than five minutes of downtime over an entire year. Furthermore, OneHealthEQ, Zivaro’s cloud-based solution, minimizes the impact of downtime by scheduling maintenance and updates in advance, outside of busy hours.

For example, Mosaic Health in Rochester, NY, frequently experienced unexpected downtime on their legacy system, sometimes lasting an entire day. The IT staff also had to make continuous hardware updates to stay compliant and secure, which were expensive, time-consuming, and complicated. To address these challenges, Mosaic migrated to Zivaro’s OneHealthEQ platform. Not only did OneHealthEQ resolve its latency issues, but it also provided a cost-effective solution that was right-sized for a smaller community hospital.

Dedicating more resources to patient care

Migrating to the cloud offers community hospitals a cost-effective solution compared to legacy systems. That’s because on-premises systems often require substantial upfront investments in hardware and licensing and are more expensive to maintain.

In contrast, cloud-based systems are scalable, allowing organizations to pay for services that meet their unique needs. They also require less labor from the hospital’s IT team, especially when an organization uses managed services. This frees up valuable time for IT personnel to focus on projects directly impacting patient care, resulting in cost savings.

Elevate the patient experience

By leveraging cloud-based technology, community hospitals can better support the health and well-being of their communities without overburdening their small but mighty staff. The AWS Cloud and OneHealthEQ empower hospitals to allocate more time and resources to patient care while providing patients with access to the latest advancements in healthcare technology.

Discover how your hospital can elevate the patient experience with OneHealthEQ.

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